At Oktopus Clothing, every apparel item is crafted, printed, and inspected with meticulous attention to detail. Because the majority of our catalog consists of customized, personalized, and made-to-order garments, we operate under a strict, transparent return and refund framework.

This policy applies uniformly to all orders placed through the Oktopus Clothing Website (www.oktopusclothing.in) and the Oktopus Mobile Application.

By placing an order on our website or mobile application, you explicitly acknowledge and agree to the return, refund, and cancellation terms stated below.

A refund or product replacement is eligible strictly and only when it is our fault (such as a verified manufacturing defect or transit damage) or when a completely wrong product was sent. In all valid cases, a free replacement is offered first. If a replacement cannot be produced, a full refund will be granted.

To ensure fair evaluation and prevent fraudulent claims, an uncut unboxing video is strictly mandatory for any claim regarding damaged goods, manufacturing defects, or wrong items delivered.

The unboxing video must satisfy the following criteria:

1. The recording must begin before the courier package is opened, clearly displaying the shipping label and tracking number.

2. The video must be continuous and uncut, with no pauses, splices, or edits from the opening of the outer envelope to the full inspection of the garment.

3. The specific defect or discrepancy must be clearly visible on camera.

Claims submitted without a qualifying unboxing video within 24 to 48 hours of delivery cannot be approved under any circumstances.

Order cancellation is available strictly and exclusively before the order is accepted or confirmed by our fulfillment team.

Once our team confirms the order and initiates fabric allocation, printing, or packaging, the order cannot be cancelled through the mobile app or website.

No cancellation requests will be accepted after the order has been confirmed, unless Oktopus Clothing management decides at its sole discretion to grant a cancellation under exceptional circumstances.

If an order is cancelled while still in the pending status prior to acceptance, a 100% refund will be issued to the original payment source.

Refunds and replacements will strictly not be granted under the following circumstances:

1. Sizing errors made by the customer (please review our detailed Size Chart before placing your order).

2. Change of mind after the order has been confirmed or delivered.

3. Products that have been worn, washed, perfume-sprayed, altered, or damaged by the customer.

4. Garments returned without original tags, labels, and packaging intact.

5. Orders delivered to an incorrect or incomplete delivery address provided by the customer.

To file a legitimate claim for a damaged or wrong item, email our support team at oktopusclothing.business@gmail.com or WhatsApp us at +91 62913 37506 within 48 hours of delivery.

Include your Order ID, registered phone number, a detailed description of the issue, and the mandatory uncut unboxing video.

Once verified and approved by our quality control team, refunds are processed back to the original payment method (Bank Account, UPI, or Card) within 5 to 7 business days.